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Q: WHAT SHOULD I BRING TO MY APPOINTMENT?
A:
The following is a list of helpful items to bring:
1. Your referral, if required. We recommend that you obtain it from
your primary care physician ahead of time rather than relying on them to fax it to us. If your insurance plan requires one,
you will not be able to be seen without a referral.
2. Your insurance card and a driver's license or passport
3.
Your co-pay. We accept most major credit cards and checks. Please note that we do not accept credit cards for amounts less
than $5.00.
4. All medications you are currently taking and their original bottles
5. Any past medical records,
school or psychological test results, MRI's, CT scans or X-rays you may have
6. A reliable translator if you do not
speak English or Spanish
7. If this is your first visit, you can save time by downloading the Medical History and Demographic
forms from this website (see Download Forms), filling it out ahead of time and bringing it to your visit
Q: WHAT
IF I CANNOT KEEP MY APPOINTMENT?
A: In order to be fair to other patients who may be waiting for an appointment, please
notify us as soon as possible if you cannot make your appointment. There WILL be a charge for missed appointments which are
not cancelled in advance. We will attempt to notify you by phone several days prior to your appointment so please let us know
if your phone number changes.
Q: WHAT IF ONE PARENT OR OTHER FAMILY MEMBER CANNOT MAKE IT TO THE APPOINTMENT BUT
WANTS TO KNOW WHAT WAS SAID?
A: Although we try to make every effort that everyone involved has a thorough understanding
of your child's medical condition, we unfortunately do not have the time to repeat what was said during the appointment to
other family members who weren't present. Instead, please bring a list of questions that other family members may have and
be sure to take notes during the appointment that you can share with them later. If you were not at the appointment, please
do NOT call the physician to find out what was said. If you must speak with the physician, please schedule a follow up appointment
with your child.
Q: HOW DO I OBTAIN MEDICATION REFILLS?
A: For general medications you may call or preferably,
fax a request to our office and we will call in prescription refills to your pharmacy. Controlled substances (such as Ritalin,
Adderall, Focalin, Metadate, Daytrana, Concerta, Methylin and Dexedrine) cannot be refilled and require a new prescription
every month. In addition, they cannot be called into the pharmacy.
IMPORTANT: Do NOT wait until the last minute to
refill your prescriptions, particularly during hurricane season. Unless your physician states otherwise, DO NOT ABRUPTLY STOP
YOUR MEDICATION! THIS MAY BE VERY DANGEROUS.
REMEMBER: Requests for refills are taken during office hours only. Please
do not call the physician on call to ask for refills since they do not have access to your records. THE ON-CALL PHYSICIAN
WILL NOT REFILL PRESCRIPTIONS UNDER ANY CIRCUMSTANCE. If you have run out of medication, you MUST ask your pharmacy to give
you enough medication to last until the office is open again.
Q: HOW DO I OBTAIN LABORATORY RESULTS?
A:
For most labs, we can notify you of results by phone. For some labs, such as video EEG’s which require more explanation, we
may ask that you make a follow up appointment to discuss the results.
NOTE: we can only receive lab results of labs
that WE have ordered and so cannot give you the results of tests ordered by other physicians. Please contact the ordering
physician for results.
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